State Farm® Insurance Agent Scott Smith

"Joy H. was extremely informative about home owners coverage. I learned a lot during our call. She was extremely professional, and also pleasantly friendly. The detailed explanations and answering of all my questions has helped me make a much more informed decision. I've already recommended them to family members."

"My experience with Scott Smith’s office and State Farm during my roof claim has been extremely disappointing and deeply disorganized. From the very beginning, communication was inconsistent, delayed, and often contradictory. Despite multiple emails and calls on my part, I rarely received clear updates or accurate information about the status of my claim. The situation became so chaotic that both the local office and the national claims department repeatedly told me they “didn’t know my claim number,” which they used as the reason they couldn’t provide any information or return my calls. This was despite the fact that I had submitted all required documentation through State Farm’s online portal and had been in constant communication with Scott’s office, with email proof and call logs to support it. Their internal disorganization caused unnecessary delays and answers for EIGHT weeks. What made this even more concerning was the complete lack of involvement from Scott Smith himself. Despite my ongoing communication with his office, he did not step in, reach out, or speak to me directly at any point during those first seven weeks. The only time he finally contacted me directly was after someone representing me on my behalf reached out to him, not because of my repeated attempts to get help. The issues were serious enough that I ultimately filed a complaint with the Washington State Office of the Insurance Commissioner. It should never require state‑level intervention just to receive basic communication, accountability, or support from an agent/company who is supposed to advocate for their clients. Even after the complaint, it wasn’t Scott’s office that contacted me with solutions, it was corporate claims, who were unfortunately just as unhelpful. This entire experience has been stressful, time‑consuming, and far below the level of professionalism I expected from an insurance agent’s office. Based on how my claim was handled, I cannot recommend this office."

"Joy helped me set up my policy and was so great! I had very limited availability to call, and she was so helpful with finding a time to talk with me. It is my first time on my own policy and so I have had to separate everything from my parent's account and am in a different state than them as well. It wasn't necessarily the easiest process but she was very knowledgeable and explained everything to me very well."

"Nice people . Working hard for client to lower insurance premiums."

"Shannon was very helpful with getting my new insurance set up."

"Shannon is wonderful and super helpful!"

"Joy is an excellent insurance agent—professional, knowledgeable, and very responsive. She made the process easy to understand and truly cares about her clients. I highly recommend working with her."

"I received excellent support and follow-through when I was renewing the condo insurance for my mother."

"Joy is an absolute delight to work with. Not only because she has saved us money on our insurance, but when we contact her with questions or changes she doesn’t act like we are an inconvenience. This goes a long ways now-a-days. Might I also mention that they didn’t only save us money on our insurance but they also provided us with more coverage for less money."

"Excellent communication & customer service. Very happy with their help in finding the right insurance for me. Highly recommend"

"The experience was great. Shannon was wonderful. She answered all the questions I had and went above and beyond."

"Joy was incredible to work with! She is very knowledgeable. She was very patient and took the time to explain everything with me."

"Joy helped me tremendously!!! I haven't seen her in years since I started paying my insurance on the app, but speaking with her today made me realize that she cares about her customers, and truly has their best interest at heart! She is amazing!!"

"Joy is a real pleasure to deal with at scott smith Allstate office always friendly very knowledgeable and prices are competitive I highly recommend them and Joy. Sam"

"Shannon is absolutely AMAZING! The whole staff is very friendly and customer oriented. I have been with them for years. Absolutely recommend Scott Smith insurance!"

"They are always so kind and helpful!"

"Always very helpful in explaining policies, costs as well as getting us the most bang for our buck."

"Joy has been very helpful and professional with my insurance needs. She gave me all the information I asked for quickly with no pressure. I recommend anyone looking for insurance to contact this agency."

"Scott Smith State Farm is my favorite!"

"Scott Smith’s State Farm office is outstanding! The team here is friendly, professional, and always willing to go the extra mile. You can tell they truly care about their clients, and it shows in the way they take time to explain policies and make sure everything is clear. Scott knows insurance inside and out, and his staff is just as knowledgeable and dependable. The office itself is welcoming, the service is excellent, and I’ve always been impressed with the results. If you’re looking for reliable insurance with a team that treats you like family, Scott Smith State Farm is the perfect choice"

"My insurance agent for home, auto, business and life. They've always taken care of me."

"Joy was so helpful and so sweet. I’m very happy with my quote and the service provided."

"Joy H. has been an absolute pleasure to work with so far in our home ownership journey! She is quick to respond, thorough and eager to help along with everyone else I've spoken to in their office. Absolutely recommend!"

"Excellent service and reliable."

"The team at Scott Smith State Farm are the most caring and most helpful insurance team in the Tri-Cities. Shout put to Dawn and Amanda!"